Contact Technical Support

Thank you for choosing iLs. Many of the videos below are helpful for setup or troubleshooting issues.

If you’re still having trouble, please contact us at service@integratedlistening.com or call 303-399-4183.

Service/Shipping office:
2821 S. Parker Road, Suite 065
Denver, CO  80014

Technical Support Videos

 TESTING BONE CONDUCTION ON ILS HEADPHONES

TESTING AIR CONDUCTION ON ILS HEADPHONES

Recharge and Hard Restart iPod Touch

 HOW TO USE NEW APPLE MUSIC APP

HOW TO CHARGE ILS AMPLIFIER (FOCUS SERIES)

HOW TO CHARGE IPOD TOUCH

Technical Support FAQs

My iPod Touch says it has a pass code, what do I do?

The iPod Touch comes with a pass code set by iLs. The code is 4571, or “ILS1”.

My iPod is frozen, what do I do?

iPod Classic – 1. Toggle the Hold Switch on and off (set it to Hold, and then turn it off again). 2. Press and hold the Center and Menu button for 6 seconds, until the Apple logo appears in the center of the screen, the iPod will now restart.

iPod Touch – Press and hold the Home button and the Sleep/Wake button at the same time for 15 seconds. Once the apple icon appears, release the buttons and the iPod will reboot.

Can I plug my iLs iPod into a computer and add music?

The current design of the iPod does not allow for multiple computers to sync music to an iPod. Your iLs iPod has been carefully preloaded with all the necessary music you will need for iLs programs. By plugging your iLs iPod into your computer you risk deleting all iLs Music.

How can I extend my battery life?

iPod Classic – Set the iPod hold switch after you have made your selection, or when it is not in use. This will prevent the iPod controls from inadvertently waking up the iPod and using unnecessary power. Use the Pause button, or turn the iPod off by holding the Play/Pause button for two seconds when you are not listening.

iPod Touch – Press Home button until the Slide to Power off image appears, then slide the green arrow to fully turn off the iPod when not in use.

Use the iPod and iLs Amplifier regularly. For proper maintenance of a lithium-based battery, it’s important to keep the electrons in it moving occasionally. Be sure to go through at least one charge cycle per month (draining the battery all the way to empty, but do not store with empty battery).

How do I know when the iLs Amplifier and iPod are fully charged?

The green light on the back of the iLs Amplifier will turn off when it has reached a full charge.

iPod Classic – The iPod Classic will show a picture of a solid green battery in the top right corner if turned on, or if the unit is off but plugged in, the screen will show a green battery on the screen indicating the charge status.

iPod Touch – The iPod Touch will show a picture of a solid white battery in the top right corner if turned on, or if the unit is off but plugged in, the screen will show a green battery on the screen indicating the charge status.

When I adjust the volume on the iPod, I do not hear any change.

When the amplifier is connected to the iPod, all volume levels are controlled by the amplifier.

Can I plug my iLs iPod into a computer and add music?

The current design of the iPod does not allow for multiple computers to sync music to an iPod. Your iLs iPod has been carefully preloaded with all the necessary music you will need for iLs programs. By plugging your iPod into your computer you risk deleting all iLs Music.

I think my headphones may be malfunctioning, how do I check?

iLs has two short tests to make checking headphone function quick and simple. The first is called the AC Test, which is used to check Air Conduction functionality.

On the iPod, select Playlists > Headphone Test > AC Test. There are two tracks, each of which has music with output to one ear only, enabling you to check the function of each side of the headphones independently. These are called:

  • Left Ear Test
  • Right Ear Test

With the iLs amplifier on, set the Bone Conduction volume at 0 and the Air Conduction volume to a comfortable level. Music should be heard in only the appropriate ear.

The second is called the BC Test, which is used to check Bone Conduction functionality. On the iPod, select Playlists > Headphone Test > BC Test. This track is made up of music samples rich in low frequencies. With the amplifier on, and the Air Conduction volume as low as possible, turn the Bone Conduction volume up to 1. Placing the Bone Conductor next to the ear, the sound should be audible. Check cable connections if there is a problem. For further assistance, contact our Service Department at 303-399-4183.

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