Support

How to Contact Us for Support With Your iLs Products

If you are having trouble with your iLs equipment, email service@integratedlistening.com or call 303-399-4183

For general inquiries, clinical support, or sales questions, email contact@integratedlistening.com or call 303-741-4544

Service/Shipping office:
2821 S. Parker Road, Suite 065
Denver, CO  80014

iLs Focus Systems Support FAQ

Total Focus ILS2010 TouchMy iPod Touch says it has a pass code, what do I do?

The iPod Touch comes with a pass code set by iLs. The code is 4571, or “ILS1”.

My iPod is frozen, what do I do?

iPod Classic – 1. Toggle the Hold Switch on and off (set it to Hold, and then turn it off again). 2. Press and hold the Center and Menu button for 6 seconds, until the Apple logo appears in the center of the screen, the iPod will now restart.

iPod Touch – Press and hold the Home button and the Sleep/Wake button at the same time for 15 seconds. Once the apple icon appears, release the buttons and the iPod will reboot.

Can I plug my iLs iPod into a computer and add music?

The current design of the iPod does not allow for multiple computers to sync music to an iPod. Your iLs iPod has been carefully preloaded with all the necessary music you will need for iLs programs. By plugging your iLs iPod into your computer you risk deleting all iLs Music.

How can I extend my battery life?

iPod Classic – Set the iPod hold switch after you have made your selection, or when it is not in use. This will prevent the iPod controls from inadvertently waking up the iPod and using unnecessary power. Use the Pause button, or turn the iPod off by holding the Play/Pause button for two seconds when you are not listening.

iPod Touch – Press Home button until the Slide to Power off image appears, then slide the green arrow to fully turn off the iPod when not in use.

Use the iPod and iLs Amplifier regularly. For proper maintenance of a lithium-based battery, it’s important to keep the electrons in it moving occasionally. Be sure to go through at least one charge cycle per month (draining the battery all the way to empty, but do not store with empty battery).

How do I know when the iLs Amplifier and iPod are fully charged?

The green light on the back of the iLs Amplifier will turn off when it has reached a full charge.

iPod Classic – The iPod Classic will show a picture of a solid green battery in the top right corner if turned on, or if the unit is off but plugged in, the screen will show a green battery on the screen indicating the charge status.

iPod Touch – The iPod Touch will show a picture of a solid white battery in the top right corner if turned on, or if the unit is off but plugged in, the screen will show a green battery on the screen indicating the charge status.

When I adjust the volume on the iPod, I do not hear any change.

When the amplifier is connected to the iPod, all volume levels are controlled by the amplifier.

Can I plug my iLs iPod into a computer and add music?

The current design of the iPod does not allow for multiple computers to sync music to an iPod. Your iLs iPod has been carefully preloaded with all the necessary music you will need for iLs programs. By plugging your iPod into your computer you risk deleting all iLs Music.

I think my headphones may be malfunctioning, how do I check?

iLs has two short tests to make checking headphone function quick and simple. The first is called the AC Test, which is used to check Air Conduction functionality.

On the iPod, select Playlists > Headphone Test > AC Test. There are two tracks, each of which has music with output to one ear only, enabling you to check the function of each side of the headphones independently. These are called:

  • Left Ear Test
  • Right Ear Test

With the iLs amplifier on, set the Bone Conduction volume at 0 and the Air Conduction volume to a comfortable level. Music should be heard in only the appropriate ear.

The second is called the BC Test, which is used to check Bone Conduction functionality. On the iPod, select Playlists > Headphone Test > BC Test. This track is made up of music samples rich in low frequencies. With the amplifier on, and the Air Conduction volume as low as possible, turn the Bone Conduction volume up to 1. Placing the Bone Conductor next to the ear, the sound should be audible. Check cable connections if there is a problem. For further assistance, contact our Service Department at 303-399-4183.

Dreampad Support FAQ

iLs DreampadSupport Documents

Dreampad User Guide

Coby User Guide

What is included with the Dreampad?

Design: The Dreampad is a slim profile pillow with Intrasound Technology transducers embedded into soft foam.  The quilted microfiber cover is removable, washable & hypoallergenic, as are the accessory pillow cases which can be purchased separately.   The Dreampad may be used comfortably by those who prefer to sleep on their front, back or side.  Some users slip the Dreampad into the pillow case of their regular pillow (on top of it), while others use it as a pillow in itself.

Music Programs: Dreampad music is treated specifically for delivery through Intrasound Technology, which emphasizes frequencies of the auditory spectrum most conducive for relaxation and sleep. The music programs are downloaded to one’s own device (an app for both Apple and Android formats, or music files for non-smart devices).  An MP3 player with the music pre-loaded is also available at additional cost.  Samples of the music, research, product info, etc. are on the Dreampad page of the website.

Do I use a pillowcase?

The Dreampad comes with a washable, waterproof cover. Additionally, pillowcases are available for purchase. The Dreampad is usually inserted into your regular pillowcase, above the regular pillow, so that it has contact with your head. For those who do not use a pillow, the Dreampad may be used on its own.

What if I lose my charger?

If you purchased the preloaded MP3 player, we recommend you clearly label your Dreampad charger to help you keep track of it. If you lose it, contact service@integratedlistening.com for a replacement ($9.95 plus shipping).

Can I return the Dreampad if I don’t like it?

We think you will love the Dreampad, but if you are not happy with your purchase you can return it within 30 days for a full refund of the purchase price less shipping and a 15% processing fee. The Dreampad must be returned in the original box with all parts and accessories in good condition to receive a refund. Note: Some people take a few days to adjust to the Dreampad. We recommend you try it for at least a few days before making up your mind.

What kind of music is included with the Dreampad?

Music Programs: Dreampad music is treated specifically for delivery through Intrasound Technology, which emphasizes frequencies of the auditory spectrum most conducive for relaxation and sleep. The music programs are downloaded to one’s own device (an app for both Apple and Android formats, or music files for non-smart devices).  An MP3 player with the music pre-loaded is also available at additional cost.  Samples of the music, research, product info, etc. are on the Dreampad page of the website.

  1. Moonrise© (ambient) – Harp, Viola & Acoustic Guitar
  2. Harmonic Continuum© (ambient) – Low Frequency Harmonic Overlay
  3. Tranquil Landscapes (ambient) – Piano, Chimes, Synthesizer & Strings
  4. Seaside Strings© (ambient) – Ocean Waves & Viola
  5. Classical: quiet blend of andante-tempo classical pieces, which some say is so enjoyable that it’s better for relaxed listening than for falling asleep

What should I do if I like the music but it makes me feel awake rather than sleepy?

Most likely, the volume is too loud or your music selection is not the best one for you. First, make sure the volume isn’t so loud that it is preventing sleep. Second, consider changing to one of the other music programs. For example, if the Classical program is too engaging, try switching to one of the Ambient programs.

How long does the music play?

The APP has a timer so you can set the music to play as long as you wish, and the preloaded player is set to automatically play for two hours.

Can I keep the Dreampad on all night?

We recommend listening to the music for two hours.  Listening all night can result in sensory overload and make the user feel a little ‘wonky’ in the morning (a temporary, uncomfortable feeling). We recommend a) not listening for longer than two hours unless you are well acclimated to the Dreampad, and b) if you do plan to listen for longer than two hours, we recommend setting volume level lower than normal so as to reduce the stimulation throughout the night.

How long can one continue to use the Dreampad?

There is no restriction on the duration of use, nor any known negative effects from extended use.

Is there any frequency radiation from the optional preloaded MP3 player?

No, the player does not emit any radio, Wi-Fi or cell phone type signals. If using your own player, check the user’s manual to find out if it emits radio frequencies.

Can I listen to my own music with the Dreampad? 

Can I listen to any music I want? iLs has specifically selected and processed the music which comes with the Dreampad; however, one may choose other music and play it through the Dreampad as one chooses.

I can’t hear the music. Am I supposed to?

Yes, the volume should be at a low level which is enjoyable to listen to but not so loud that it keeps you from sleeping. If you can’t hear music, it may be that the ambient noise in the room is too loud. Using the earplugs included with the Dreampad will help dampen ambient noise and significantly improve your ability to hear the Dreampad music.

What is the ‘right’ volume level?

The right volume level is that which is comfortable and allows you to relax and fall asleep. Too loud and you won’t be able to relax, too soft and you will find yourself straining to hear the music. Experiment with the volume; test it in different sleeping positions. A couple points to keep in mind: 1) the volume required to hear the music when lying on your back is typically much higher than when sleeping on your side, 2) lie quietly for a minute and you will realize your ability to hear the music at a low volume improves as you listen; for this reason, it is usually better to set the volume slightly on the low side.

I sleep on both my back and side – how do I find the right volume for both positions?

Since the same volume level does not usually work for sleeping on your back and your side, there’s no easy answer to this. One simple adjustment you can make, without taking out the player, is to move your head farther from the transducers when you are on your side. Just a slight move away from the music source drops the volume significantly.

As a clinician, what volume level should I recommend for my clients?

It’s important to test the volume and set it in the same environment similar to the one where it will be used. In other words, you wouldn’t want to test it in a loud room (like an OT gym), set the volume and then recommend that level for a child to use in their quiet bedroom. Clinicians recommending the Dreampad to their clients must try it themselves and become familiar with it prior to sending their clients home with it. Volume level is an individual preference; please read the Dreampad User Guide thoroughly before using the Dreampad with clients.

Does my ear need to be against the transducers which emit the music?

No, as long as some part of your head is touching, or very close to, the transducers in the Dreampad the sound will be conducted to your inner ear.

Are there any contraindications?

There are no known contraindications; however, it is important to be observant of young children as they begin using the Dreampad, beginning with short sessions and a low volume level.

  • Remember, the Dreampad is NOT a medical device and is not to be used to treat any diagnosis or medical condition.
  • The Dreampad can be very helpful in restoring restful sleep when that is a problem, though no medical claims about its use should be made.

Therapists and parents are advised to get pre-approval from their doctor whenever there is a concern about using the Dreampad with an existing medical condition.

What is the youngest age a baby can use the Dreampad?

iLs recommends a child be at least one year of age before a Dreampad is put into his/her crib. With infants and toddlers, it is always a good idea to begin with very low volume and short sessions (e.g. 5-10 minutes). Gradually increase sessions as tolerated.

Can I use the Dreampad on the same day/night as I use the iLs Total Focus?

In most cases you can use the Dreampad the same day/night that you listen to the main iLs program. In cases of hyper-sensitivity (esp tactile and vestibular), we recommend caution as same day use may result in over-stimulation.  One solution is to begin using the Dreampad for shorter periods of time (e.g. 15-30 minutes) to make sure over-stimulation is not occurring before increasing the listening time. Always check with your therapist or coach if you suspect overstimulation is occurring.

My child rolls all over when he sleeps; if he is not directly on the Bone Conductors will he still receive the benefit?

There is greater benefit received from the Dreampad when one’s head is in direct contact with the transducers, vs. being on the outer edge of the Dreampad but still hearing the music. However, if the goal is to relax and fall asleep then there is no need to worry about proximity to the transducers once one is sleeping. (Mission accomplished!)

Is it okay to use the Dreampad under my pillow instead of on top of it if I increase the volume?

Short answer: Whatever works! One will not receive the benefit of bone conduction which would be received with direct contact to the transducers; however, it this is comfortable and helps with sleep there is no reason not to.

If I wake up in the middle of the night can I turn the Dreampad on again?

Yes, the program can be re-started in the middle of the night but this may not be conducive to falling back asleep. Alternatively, you can set the program to run for a specific number of hours through the APP, or on repeat using the pre-loaded player per the User Guide. We recommend a) not listening for longer than two hours unless you are well acclimated to the Dreampad, and b) if you do plan to listen for longer than two hours, we recommend setting volume level lower than normal so as to reduce the stimulation throughout the night.

Does it take time to get comfortable with the Dreampad?

Some people find it takes several nights to acclimate to the Dreampad. We recommend giving it at least a few nights and, if possible, start using it on a weekend to allow a day or two to adjust.

Will I need to use the Dreampad forever, or after extended use will the results carry over so I can only need it now and then?

Each person has a different experience with the Dreampad. To date, all reports indicate individuals can stop using it after a few weeks without changes to their new sleep patterns. If you do end up using it for an extended period of time, that’s ok, too. There are no known side effects associated with long term use other than continued good sleep.

How quickly will I see improved sleep and anxiety?

We are all unique and have different reactions to the Dreampad. Try it each night for a few days, at least, before you judge whether or not it’s for you.

How can I know if it will work for my child?

There is no way of knowing if it is effective until trying it. We do offer a 30-day trial period so you can return it for a full refund of the purchase price less shipping and a 15% processing fee.

Is it possible to use the Dreampad too much? If so what will happen?

The vast majority of people are able to use the Dreampad nightly for two hours at a time with only positive reactions. If you or your child has sensory sensitivities we recommend trying a lower volume level for a shorter period of time (e.g. 15 or 30 minutes, at first). Gradually, increase the listening time and volume as the listener becomes accustomed to the stimulation. Use your best judgment. Overuse of the Dreampad does not cause harm other than a temporary dizziness or nausea as a result of too much stimulation to the vestibular system.

Can I use the Dreampad while reading or doing homework? 

Yes, reading or studying while using the Dreampad is fine and should provide a calming effect which might help with focus and attention.

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