Contact support

For general inquiries, clinical support, or sales questions, email contact@integratedlistening.com or call 303-741-4544.

If you have service-related questions regarding your iLs equipment, email service@integratedlistening.com or call 303-399-4183.

Service/Shipping office:
2821 S. Parker Road, Suite 065
Denver, CO  80014

General

What is the success rate of children and adults who undertake the Integrated Listening Systems programs?

We have not undertaken the controlled study which would be required to answer this question scientifically. Most, if not all, of iLs clients are doing the iLs program concurrent to other interventions. The cost of a double-blind, controlled study is prohibitive for a small company like iLs; nevertheless, we have ample empirical evidence of iLs’ efficacy. The combination of clinical observation and pre- and post-program measurements allow us to say with confidence that a vast majority of our clients achieve “successful” results. (Please visit the Research section of this web site to view research results, and the Feedback section for feedback from therapists and clients.)

What is considered ‘success’ in this context?

The program is considered successful when the presenting or underlying problem has been resolved or shows significant improvement. In many cases, even when the underlying problem is improved, such as a reading difficulty due to poor auditory processing, some time and training will be required for the client to catch-up to their appropriate age level. In the case of inattention, the child will show increased ability to sustain attention. With irritability and mood changes, the mood shifts are generally resolved and the person is happier. The same can be said for sensory processing, emotional regulation and social skill difficulties.

Are gains temporary or permanent?

Most people who complete a program do not need to repeat it to maintain their gains. Program gains typically “stick” and regression is rare. Having said that, many people can continue to see improvement by doing additional integrated listening therapy. The more severe the difficulty, the more likely one can benefit from a 2nd or 3rd program.

What is the warranty on the equipment? What happens if there is a problem?

There is a one-year warranty on the iLs sound equipment. Extended warranties are available. If there is a problem with the equipment, we will try to work through it over the phone, though some systems may need to be sent into our technical department for repairs or replacement.

Can Practitioners submit private insurance claims for Listening Therapy?

iLs is an educational intervention and does not have insurance codes. However, licensed practitioners may file claims according to standardized professional guidelines for assessment portions of a program, such as the initial and periodic evaluations that are part of a program. An occupational therapist who provides therapy to a client while listening may bill insurance for the occupational therapy portion of the fee. Parents and family members privately fund most listening programs.

What age is appropriate for a iLs program?

We have worked with children as young as 22 months of age. There is no ceiling on the upper end, we have had clients in their 70’s and 80’s receive great benefit.

iLs Focus Systems

My iPod Touch says it has a pass code, what do I do?

The iPod Touch comes with a pass code set by iLs. The code is 4571, or “ILS1”.

My iPod is frozen, what do I do?

iPod Classic – 1. Toggle the Hold Switch on and off (set it to Hold, and then turn it off again). 2. Press and hold the Center and Menu button for 6 seconds, until the Apple logo appears in the center of the screen, the iPod will now restart.

iPod Touch – Press and hold the Home button and the Sleep/Wake button at the same time for 15 seconds. Once the apple icon appears, release the buttons and the iPod will reboot.

Can I plug my iLs iPod into a computer and add music?

The current design of the iPod does not allow for multiple computers to sync music to an iPod. Your iLs iPod has been carefully preloaded with all the necessary music you will need for iLs programs. By plugging your iLs iPod into your computer you risk deleting all iLs Music.

How can I extend my battery life?

iPod Classic – Set the iPod hold switch after you have made your selection, or when it is not in use. This will prevent the iPod controls from inadvertently waking up the iPod and using unnecessary power. Use the Pause button, or turn the iPod off by holding the Play/Pause button for two seconds when you are not listening.

iPod Touch – Press Home button until the Slide to Power off image appears, then slide the green arrow to fully turn off the iPod when not in use.

Use the iPod and iLs Amplifier regularly. For proper maintenance of a lithium-based battery, it’s important to keep the electrons in it moving occasionally. Be sure to go through at least one charge cycle per month (draining the battery all the way to empty, but do not store with empty battery).

How do I know when the iLs Amplifier and iPod are fully charged?

The green light on the back of the iLs Amplifier will turn off when it has reached a full charge.

iPod Classic – The iPod Classic will show a picture of a solid green battery in the top right corner if turned on, or if the unit is off but plugged in, the screen will show a green battery on the screen indicating the charge status.

iPod Touch – The iPod Touch will show a picture of a solid white battery in the top right corner if turned on, or if the unit is off but plugged in, the screen will show a green battery on the screen indicating the charge status.

When I adjust the volume on the iPod, I do not hear any change.

When the amplifier is connected to the iPod, all volume levels are controlled by the amplifier.

Can I plug my iLs iPod into a computer and add music?

The current design of the iPod does not allow for multiple computers to sync music to an iPod. Your iLs iPod has been carefully preloaded with all the necessary music you will need for iLs programs. By plugging your iPod into your computer you risk deleting all iLs Music.

I think my headphones may be malfunctioning, how do I check?

iLs has two short tests to make checking headphone function quick and simple. The first is called the AC Test, which is used to check Air Conduction functionality.

On the iPod, select Playlists > Headphone Test > AC Test. There are two tracks, each of which has music with output to one ear only, enabling you to check the function of each side of the headphones independently. These are called:

  • Left Ear Test
  • Right Ear Test

With the iLs amplifier on, set the Bone Conduction volume at 0 and the Air Conduction volume to a comfortable level. Music should be heard in only the appropriate ear.

The second is called the BC Test, which is used to check Bone Conduction functionality. On the iPod, select Playlists > Headphone Test > BC Test. This track is made up of music samples rich in low frequencies. With the amplifier on, and the Air Conduction volume as low as possible, turn the Bone Conduction volume up to 1. Placing the Bone Conductor next to the ear, the sound should be audible. Check cable connections if there is a problem. For further assistance, contact our Service Department at 303-399-4183.

iLs Dreampad

Who should use the Dreampad?

The Dreampad is a pleasant, relaxing experience for both children and adults. In particular, it is helpful for those who experience stress and have difficulty sleeping.

What is included when I purchase the Dreampad?

The Dreampad is a comfortable pillow with embedded Intrasound Technology™.  Each Dreampad purchase includes a free download of the Dreampad Sleep App from the Apple or Android store.  In addition, a Dreampad purchase includes instructions for use and a 6-ft extension cable.

How quickly will I see improved sleep and anxiety?

We are all unique and have different reactions to the Dreampad. Try it each night for a few days, at least, before you judge whether or not it’s for you.  Clinicians report positive results with about 80% of their patients in the areas of stress reduction and improved sleep.

How can I know if it will work for me?

The only way to know if it suits you is to try it. We offer a 30-day trial period, so you can return it for a full refund of the purchase price, less shipping.

Are there any health warnings regarding the Dreampad?

There are two health related caveats around Dreampad usage. We recommend that those prone to motion sickness begin using the Dreampad in short sessions of 10 minutes to make sure the vibrational music does not trigger a reaction a reaction similar to that of motion sickness. We also caution against leaving the Dreampad in the crib of a child one year or younger because of the risk of suffocation. Children and adults with medical conditions should consult their doctor before using.

Does the Dreampad emit electromagnetic radiation (EMR)?

The Dreampad device is functionally closer to a speaker than a phone, i.e. it does not emit EMR.   However, many people are concerned about radio waves emitted from phones.  The jury is still out on this but for those who prefer to be cautious (as we do), we suggest putting your phone on Airplane Mode when using it with the Dreampad.  In this mode, no signals can come in or go out.   Alternatively, you can use the Dreampad Bluetooth. This emits EMR but at a miniscule level (for comparison purposes, think of your cell phone reaching a tower miles away vs. the Bluetooth which has a reach of about 33 feet).

What is the youngest, and oldest age one can use the Dreampad?

The Dreampad has been used safely in clinical environments with infants; however, we do not recommend using it with children under 12 months of age without medical supervision.  Of course, the Dreampad, like all pillow-type products, should not be left in the crib of a child under 12 months of age because of the risk of suffocation.  There is no age restriction for seniors using the product.

How is the Dreampad used?

Download the free app, connect your playback device (usually your smart phone or an mp3 player) directly to the Dreampad, or use Bluetooth to control the music wirelessly.  A Bluetooth receiver is available on the Dreampad store as an accessory.  Experiment with the Dreampad music options and volume levels to find what’s best for you.  Note: side sleepers will use a much lower volume level than back sleepers.

Should I use a pillowcase?

We recommend using an appropriate sized pillow case with your Dreampad to keep it clean.  Pillowcases are also available for purchase on the Dreampad website store.

Can I keep the Dreampad on all night?

When you begin using the Dreampad, we recommend setting the music sessions at 2 hours or less.  After a week or so, you should be acclimated to the vibrational music and you can set the timer for longer periods.  In particular, those who tend to wake up during the night like to set the music to play throughout the night to bring them back into a sleep state if they wake up.

Is it okay to use the Dreampad under my pillow?

Yes, the vibration from the Dreampad usually conducts up through other pillows.  You can hear it and will experience the same relaxing effect.  You may want to increase the volume level slightly.

If I wake up in the middle of the night can I turn the Dreampad on again?

Yes, the program can be re-started in the middle of the night but this may not be conducive to falling back asleep. Alternatively, you can set the program to run for a specific number of hours through the App.

Does it take time to get comfortable with the Dreampad?

Some people find it takes several nights to acclimate to the Dreampad.

Can I use the Dreampad while reading or doing homework?

Yes, reading or studying while using the Dreampad is fine and may actually help your focus and attention.

May I lie on either my back or side?

Yes, either is fine. The volume should be lower when sleeping on your side. Keep in mind that it’s easy to adjust the volume level by simply moving your head slightly toward, or away from, the center of the Dreampad.

Does my ear need to be against the center of the Dreampad (which emits the music) to receive the benefits?

No, as long as your head is touching some part of the Dreampad and you can hear the music, you will receive the benefits.

What is the 6-ft extension cable used for?

The extension cable may be used as an extension to the connection to your smart device if you prefer not to have it close to your pillow.  Simply connect the extension cable to the Dreampad and to your phone, and keep the phone of a night table or drape it over the side of the bed.  This also allows you to keep your phone plugged in and charging while listening during the night.

What kind of music is included with the Dreampad?

Dreampad music is developed by iLs based on the latest sleep research findings, including the core aspects of tempo, frequency and brain wave activity during sleep.  The music programs are downloaded to one’s own device (either by an App for both Apple and Android formats, or music files for non-smart devices).  An MP3 player with the Dreampad music pre-loaded is also available for purchase at Dreampadsleep.com.  The music selections are then specifically processed to maximize the calming effect and the quality of sound through the Dreampad’s Intrasound Technology.

What is the ‘right’ volume level for the Dreampad?

The volume should be set at a comfortable level that allows you to relax and fall asleep. Too loud and you won’t be able to relax, too soft and you will find yourself straining to hear the music. Experiment with the volume; test it in different sleeping positions. A couple points to keep in mind: 1) the volume required to hear the music when lying on your back is typically higher than when sleeping on your side, 2) lie quietly for a minute and you will realize your ability to hear the music at a low volume improves as you listen.

How long does the music play?

The Dreampad Sleep App has a timer so you can set the music to play as long as you wish.  If you purchase a pre-loaded mp3 player with the Dreampad music, each song plays for two hours and can be set to repeat if you wish.

How long can one continue to use the Dreampad?

There is no restriction on the duration of use, nor any known negative effects from extended use, although we recommend starting with shorter sessions to ensure that you are acclimated to the unique vibrational input (also called ‘bone conducted music’) before listening for longer periods of time.

Can I listen to my own music with the Dreampad?

The music that comes with the Dreampad is specifically created for use with Intrasound Technology for the purpose of falling and staying asleep.  However, if you wish to listen to your own music through the Dreampad, we encourage you to experiment and enjoy different types of music.

I can’t hear the music. Am I supposed to?

Yes, the music should be audible; this is not a subliminal music program.  If you can’t hear the music, a) make sure it’s playing by listening to it without the Dreampad, b) check your volume level, and c) make sure your connections are good.  We recommend listening at a relatively low volume level.  If there is ambient noise in the room, this will interfere with your ability to hear the Dreampad music, so we suggest either turning off the ambient sound or raising the volume of the Dreampad

I like the music, but it makes me feel awake.

The music is probably either too loud or too engaging. First, make sure the volume isn’t so loud that it is preventing sleep. Second, consider changing to one of the other music options. Note: This problem is usually mentioned by those listening to the classical selection. Switching to one of the ambient selections usual.

Can I return the Dreampad if I don’t like it?

We think you will love the Dreampad, but if you are not happy with your purchase you can return it within 30 days for a full refund of the purchase price less shipping.  The Dreampad must be returned in the original packaging with all parts and accessories in good condition to receive a refund. Note: Some people take a few days to adjust to the Dreampad. We recommend you try it for at least a few days before deciding to return the product.

Can I wash the Dreampad?

The Dreampad contains electronic components that cannot be washed. Please spot clean only.

Is there a product warranty?

The Dreampad is warranteed for one year from the date of purchase against manufacturer defects. Coverage is valid only with proof of purchase. Alteration of the Dreampad will void warranty.