OVERVIEW
Unyte Health Inc. is searching for a customer-focused professional with a combination of exceptional communication skills, relationship awareness, problem-solving orientation, and sound judgment.
Reporting to the Head of Client Experience, the Client Success Administrator is a new role that will take our client experience to the next level.
Some key responsibilities you will hold:
- Be the first point of contact for our clients and champion our value “How can I Help?”
- Respond to inquiries and build rapport with clients via telephone, email, and chat
- Appropriately analyze, troubleshoot, resolve and escalate issues (as needed) associated with hardware, software, mobile apps, orders, accounts, billing, login and shipping
- Work collaboratively with Sales and other departments to implement client experience strategies that strengthen the brand and the client experience
- Drive self-service and automation by maintaining our client support knowledge base and improving processes
- Develop and generate client and usage reports
- Manage the administration of delinquencies, returns, reports, and distribute promo lists to partners
- Connect with the shipping and logistics team to ensure orders are processed and shipped
Requirements & attributes that will ensure your success in this role:
- Completed University or college degree
- 1+ years of demonstrated customer service experience with a track record of building and fostering relationships
- Self-driven with exceptional time management and a love to complete tasks on time – you get stuff done!
- Strong attention to detail and motivated by producing high-quality work that others trust
- Strong written and verbal communication, and active listening skills
- Experience with customer experience tools like Zendesk and HubSpot
- Experience with workflow management tools like MS Office, Google Drive, Slack, Trello
- Comfortable using technology platforms including Mac, PC, iOS and Android
- Fluent in conversational Spanish is an advantage
- Bonus if you have experience in start-ups and an understanding of health and wellness industries
- Curious mindset with a desire to learn new things and grow your skills
Don’t meet every single requirement? That’s ok. At Unyte, we are more interested in who you are as a person than whether your past experiences align perfectly to the job description. It is your excitement for the role and desire to make a positive impact while bringing your authentic self to the workplace that interests us.
We also believe in living our values so they should align with yours. At Unyte we:
- Ask how can I help
- Do what matters
- Move forward, learn by doing
- Are aware, open-minded and responsible
Our Commitment To You
Our goal at Unyte is to develop a suite of effective mind-body solutions to guide tens of millions of people to happier, healthier and more meaningful lives. In order to achieve this, we believe in creating a culture where our employees can feel the same. A fun, caring, safe, inclusive, diverse and mindful workplace is our commitment to our employees.
We do this by attracting those who want to be a part of a company at the leading edge of the health technology industry. Our employees are empowered to create and innovate, have clear ownership of problems and solutions, and are encouraged to take care of themselves as much as they take care of others.
When you join Unyte you will receive a comprehensive salary and benefits package – as you would expect. But in addition, you will receive:
- Flexible vacation (PTO). We believe that taking breaks are necessary to your well-being.
- Group meditation sessions if this is your jam.
- Flexible work hours and 100% remote. We do make an effort to meet in-person to connect and have fun, though.
- A start-up energy, but with actual work-life balance and a mindful culture.
If you are interested in being considered for this position and growing your career with Unyte, please submit your resume and cover letter to [email protected].
We thank you for your interest in joining Unyte, however, only those best suited for the position will be contacted.
