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Derek Mihalicz

Head of Customer Experience & Operations

    Derek is a vision-driven change agent with career-long record of account and customer service management success for leading organizations. Derek has proven his talent for aligning business strategy and objectives with established account and customer service management paradigms to achieve maximum operational impacts with minimum resource expenditures. He is a growth-focused thought leader with expertise spanning sales management, strategic marketing, online advertising, project management, training, account management, crisis management, operations, mentoring, social media, digital media, and change management. Derek is an exceptional administrator with keen interpersonal, communication, and organizational skills, as well as leadership, writing, and resource allocation expertise.

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