Contact Technical Support
Thank you for choosing iLs. Many of the videos below are helpful for setup or troubleshooting issues.
2821 S. Parker Road, Suite 065
Denver, CO 80014
Technical Support Videos
TESTING BONE CONDUCTION ON ILS HEADPHONES
TESTING AIR CONDUCTION ON ILS HEADPHONES
Recharge and Hard Restart iPod Touch
HOW TO USE NEW APPLE MUSIC APP
HOW TO CHARGE ILS AMPLIFIER (FOCUS SERIES)
HOW TO CHARGE IPOD TOUCH
Technical Support FAQs
The iPod Touch comes with a pass code set by iLs. The code is 4571, or “ILS1”.
iPod Classic – 1. Toggle the Hold Switch on and off (set it to Hold, and then turn it off again). 2. Press and hold the Center and Menu button for 6 seconds, until the Apple logo appears in the center of the screen, the iPod will now restart.
iPod Touch – Press and hold the Home button and the Sleep/Wake button at the same time for 15 seconds. Once the apple icon appears, release the buttons and the iPod will reboot.
The current design of the iPod does not allow for multiple computers to sync music to an iPod. Your iLs iPod has been carefully preloaded with all the necessary music you will need for iLs programs. By plugging your iLs iPod into your computer you risk deleting all iLs Music.
iPod Classic – Set the iPod hold switch after you have made your selection, or when it is not in use. This will prevent the iPod controls from inadvertently waking up the iPod and using unnecessary power. Use the Pause button, or turn the iPod off by holding the Play/Pause button for two seconds when you are not listening.
iPod Touch – Press Home button until the Slide to Power off image appears, then slide the green arrow to fully turn off the iPod when not in use.
Use the iPod and iLs Amplifier regularly. For proper maintenance of a lithium-based battery, it’s important to keep the electrons in it moving occasionally. Be sure to go through at least one charge cycle per month (draining the battery all the way to empty, but do not store with empty battery).
The green light on the back of the iLs Amplifier will turn off when it has reached a full charge.
iPod Classic – The iPod Classic will show a picture of a solid green battery in the top right corner if turned on, or if the unit is off but plugged in, the screen will show a green battery on the screen indicating the charge status.
iPod Touch – The iPod Touch will show a picture of a solid white battery in the top right corner if turned on, or if the unit is off but plugged in, the screen will show a green battery on the screen indicating the charge status.
When the amplifier is connected to the iPod, all volume levels are controlled by the amplifier.
The current design of the iPod does not allow for multiple computers to sync music to an iPod. Your iLs iPod has been carefully preloaded with all the necessary music you will need for iLs programs. By plugging your iPod into your computer you risk deleting all iLs Music.
iLs has two short tests to make checking headphone function quick and simple. The first is called the AC Test, which is used to check Air Conduction functionality.
On the iPod, select Playlists > Headphone Test > AC Test. There are two tracks, each of which has music with output to one ear only, enabling you to check the function of each side of the headphones independently. These are called:
- Left Ear Test
- Right Ear Test
With the iLs amplifier on, set the Bone Conduction volume at 0 and the Air Conduction volume to a comfortable level. Music should be heard in only the appropriate ear.
The second is called the BC Test, which is used to check Bone Conduction functionality. On the iPod, select Playlists > Headphone Test > BC Test. This track is made up of music samples rich in low frequencies. With the amplifier on, and the Air Conduction volume as low as possible, turn the Bone Conduction volume up to 1. Placing the Bone Conductor next to the ear, the sound should be audible. Check cable connections if there is a problem. For further assistance, contact our Service Department at 303-399-4183.
The Dreampad is a sleep technology for reducing stress and improving sleep. It uses a patented audio method that relaxes the body and mind, and is audible only to the user. The Dreampad is supported by research and recommended by some of the top clinics and sleep doctors in the world. It is offered with a 30-day free trial, allowing users to return it if not satisfied.
It’s a unique technology but it’s actually pretty simple. Here are the basic steps: 1. Choose your Dreampad pillow type. 2. Download the music app (Apple and Android). 3. Set your music, volume and timer. 4. Connect to the pillow (either directly or by Bluetooth). 5. Get to sleep.
The Dreampad is different from traditional speakers in that the music travels from the pillow directly to your body, it doesn’t go out into the airwaves. As a result, only the person using it can hear the music.
The Dreampad is for all ages, from toddlers to seniors. More specifically, it is helpful for those who experience stress and have difficulty sleeping, including falling asleep and staying asleep. We caution against leaving it in the crib of a child under age one because of SIDS risk.
The Dreampad comes with a free download of the Dreampad Sleep App from the Apple or Android store. In addition, each purchase includes a 6-ft extension cable. There is no power source or battery within the Dreampad pillow itself.
We are all unique and have different reactions to the Dreampad. Most people acclimate to the Dreampad within a day or two. We suggest you try it for at least a few nights before you judge whether or not it’s for you. Clinicians report positive results with about 80% of their patients in the areas of stress reduction and improved sleep. If it doesn’t work for you, we offer a 30-day risk-free trial so you can return it for a full refund.
The only way to know if it suits you is to try it. We offer a 30-day free trial, so you can return it for a full refund of the purchase price if you don’t like it.
There are two health related caveats around Dreampad usage. We recommend that those prone to motion sickness begin using the Dreampad in short sessions of, say, 5-10 minutes to make sure the vibrational music does not trigger a reaction a reaction similar to that of motion sickness. We also caution against leaving the Dreampad in the crib of a child one year or younger because of the risk of SIDS. Children and adults with medical conditions should consult their doctor before using.
The Dreampad device is functionally closer to a speaker than a phone, i.e. it does not emit EMR. However, many people are concerned about radio waves emitted from phones. For those who prefer to be cautious (including us), we suggest putting your phone on Airplane Mode when using it with the Dreampad. In this mode, no radio signals can come in or go out, and the Dreampad app music will still play. Alternatively, you can use the Dreampad Bluetooth. This emits EMR but at a miniscule level (for comparison purposes, think of your cell phone reaching a tower miles away vs. the Bluetooth which has a reach of about 33 feet). A third option is to purchase our mp3 player, which comes loaded with Dreampad music. As an mp3 player, it does not emit any radio signals.
The Dreampad has been used safely with infants; however, we do not recommend using it with children under 12 months of age without adult supervision, and only for short periods of time, e.g. less than 30 minutes. Of course, the Dreampad, like all pillow-type products, should not be left in the crib of a child under 12 months of age because of the risk of suffocation. There is no age restriction for seniors using the product.
The Dreampad operates on the natural principle of ‘bone conduction.’ We all hear ourselves speak in 2 ways – sound waves from our mouth travel through the air and enter our outer ear, and sound vibrations from our voice box travel internally by bone to our inner ear. (This is why your voice sounds different on a recording: you’re not hearing it with the vibrational resonance you get when you speak). The Dreampad transducers replicate that natural sound vibration. As the music travels to your inner ear, it triggers your body’s relaxation response, the parasympathetic nervous system. This results in a calming effect which is conducive to falling asleep and staying asleep.
Yes, we have been fortunate to have many researchers contact us and conduct studies. Most notably, Columbia University completed a peer-reviewed study in 2016 showing the Dreampad’s effectiveness with stress related sleep problems. Other studies include: war veterans with PTSD, children with ADHD, children with autism, and the Dreampad effect compared to music through traditional speakers (hear rate variability study). All studies to date have shown statistical significance.
There are a few ways to use the product:
- Download the Dreampad app to your phone, put phone on Airplane Mode*, plug phone directly into Dreampad. Place phone in Dreampad pocket, or use the 6-foot extension that comes with Dreampad and put phone on bedside table.
Have an old phone? You can download the Dreampad app to it without needing a service plan.
- Use Bluetooth Receiver: After downloading the Dreampad app to your phone, pair phone with Bluetooth receiver (not included), connect Bluetooth to Dreampad. Place phone on airplane Mode (no radio signals can come or go, no electromagnetic frequency risk, no incoming calls can wake you up).
- Download Dreampad music files to an MP3 player and plug player directly into Dreampad.
Experiment with the Dreampad music options and volume levels to find what’s best for you. Note: side sleepers will use a much lower volume level than back sleepers.
We recommend using an appropriate sized pillow case with your Dreampad to keep it clean. Pillowcases are also available for purchase on the Dreampad website store.
When you begin using the Dreampad, we recommend setting the music sessions at 2 hours or less. After a week or so, you should be acclimated to the vibrational music and you can set the timer for longer periods. In particular, those who tend to wake up during the night like to set the music to play throughout the night to bring them back into a sleep state if they wake up.
Yes, the sound vibration from the Dreampad usually conducts up through other pillows. You can hear it and will experience the same relaxing effect. You may want to increase the volume level slightly.
Yes, the program can be re-started in the middle of the night but this may not be conducive to falling back asleep. Alternatively, you can set the program to run for a specific number of hours so you don’t have to wake up and fuss with the timer in the middle of the night.
Some people find it takes several nights to acclimate to the Dreampad. Others love it the first night. It’s all about individual preferences.
Yes, reading or studying while using the Dreampad is fine and may actually help your focus and attention… unless, of course, you fall asleep.
Yes, either is fine. The volume should be lower when sleeping on your side. The volume control is easy to use (keep in mind that it’s easy to adjust the volume level by simply moving your head slightly toward, or away from, the center of the Dreampad).
As long as you can hear the music, you will receive the benefits.
The extension cable may be used as an extension to the connection to your smart device if you prefer not to have it close to your pillow. Simply connect the extension cable to the Dreampad and to your phone, and keep the phone of a night table or drape it over the side of the bed. This also allows you to keep your phone plugged in and charging while listening during the night.
Dreampad music is developed in house based on the latest sleep research findings, including the core aspects of tempo, frequency, nature sounds and brain wave activity during sleep. There are 10 music options on the app, all of which are ambient except for one classical choice. Ambient, or a-melodic, music is preferred for sleeping because the brain tends to engage in a melody and while it may be relaxing, it’s not ideal for falling asleep.
The volume should be set at a comfortable level that allows you to relax and fall asleep. Too loud and you won’t be able to relax, too soft and you will find yourself straining to hear the music. Experiment with the volume; test it in different sleeping positions. A couple points to keep in mind: 1) the volume required to hear the music when lying on your back is typically higher than when sleeping on your side, 2) lie quietly for a minute and you will realize your ability to hear the music at a low volume improves as you listen.
The Dreampad Sleep App has a timer so you can set the music to play as long as you wish. If you purchase a pre-loaded mp3 player with the Dreampad music, each song plays for two hours and can be set to repeat if you wish.
There is no restriction on the duration of use, nor any known negative effects from extended use, although we recommend starting with shorter sessions to ensure that you are acclimated to the unique vibrational input (also called ‘bone conducted music’) before listening for longer periods of time.
The music that comes with the Dreampad is specifically created for use with Intrasound Technology for the purpose of falling and staying asleep. However, if you wish to listen to your own music through the Dreampad, we encourage you to experiment and enjoy different types of music.
Yes, the music should be audible; this is not a subliminal music program. If you can’t hear the music, a) make sure it’s playing by listening to it without the Dreampad, b) check your volume level, and c) make sure your connections are good. We recommend listening at a relatively low volume level. If there is ambient noise in the room, such as a fan or humidifier, this will interfere with your ability to hear the Dreampad music so we suggest either turning off the ambient sound or raising the volume of the Dreampad.
The music is probably either too loud or too engaging. First, make sure the volume isn’t so loud that it is preventing sleep. Second, consider changing to one of the other music options.
We think you will love the Dreampad, but if you are not happy with your purchase you can return it within 30 days for a full refund. The Dreampad must be returned in the original packaging with all parts and accessories in good condition to receive a refund. Note: Some people take a few days to adjust to the Dreampad. We recommend you try it for at least a few days before deciding to return the product.
The Dreampad contains electronic components that cannot be washed. Please spot clean only and use a washable pillow cover (available on the website as an accessory).
The Dreampad is warranted for one year from the date of purchase against manufacturer defects. Coverage is valid only with proof of purchase. Alteration of the Dreampad will void warranty.
If you are not satisfied with the Dreampad, return it within 30-days for a full refund. We’ll send you a return confirmation and return label. You send back the Dreampad and we then process a credit.
If you would like a different type of Dreampad, you need to return your original purchase for a full refund and then place an order for the replacement.